My car insurance renewal letter arrived a couple of days ago. I spent 15 minutes on hold trying to speak with their customer service department this evening as the premium had jumped by 25% for no reason.
Finally spoke to a gentleman and I told him I wanted to cancel because of the huge increase in the premium. He asked if they could check the price again and asked how much I had been quoted elsewhere. Within a few seconds he came back with a 30% cheaper quote for the same policy. Happy days and worth waiting a few minutes on the phone!
Back in September 2017, Lego released their UCS Millennium Falcon 75192 for £649.99 with around 7500 pieces. Within hours they were sold out. Since then they have had a few come into stock but they quickly sell out and we have been unable to purchase one. Debbie was keen to buy one so I bought her Lego gift vouchers to purchase the Falcon when it did come into stock.
This week, I started using the stock informer website again and on a couple of occasions the site showed John Lewis online as having some small stock. I quickly went to the John Lewis website and added one to my basket. I got the payment authorization page to be given a message that the there had been an error. This happened again on at least one more occasion. thankfully as I was off work this week I was able to keep an eye on any further stock. It turns out that John Lewis’s website lets everyone put one of these in their basket and lets you proceed with the order until the payment stage where the first person to pay gets the item – perhaps not he best system?
Finally on another occasion I managed to get one and complete payment. I phone Debbie and she was delighted to know her Falcon was on the way. A couple of hours later I was out shopping and used my Capital One credit card to pay for some goods but it was declined. When I got home short while later I contacted them to be told the John Lewis order had triggered an anti-fraud mechanism and the John Lewis order had been declined. They unblocked the card and said if I tried again the order would go through. I then contacted John Lewis who said because the credit card company had declined the payment, they had cancelled the order and we would not be getting the Falcon. Again I pointed out to John Lewis the folly of their system. Other retailers would simply contact you and ask for alternative payment or try again. John Lewis don’t do this so no Falcon.
Luckily, a little later on, another one came into stock and I managed to purchase the item and finally got an email confirming the order could be collected the next day.
Next day I excitedly drove to John Lewis at High Wycombe and picked up the Falcon. One very happy Debbie has started building the model.
In the mean time, Debbie has contacted Lego to ask for a refund for the vouchers to pay for the Falcon from John Lewis. They seem to have agreed and we are just waiting for the refund to happen – update to follow.
A big thank you again to the stock informer website.